Terms and conditions
Terms & Conditions
Last Updated: 13/11/25
Welcome to Tanners by Robyn. By purchasing from our business or using our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
Tanners by Robyn provides tanning products and related beauty items. By placing an order, you confirm that:
You are at least 18 years old, or purchasing with the supervision/permission of an adult.
The information you provide is accurate and complete.
2. Products & Usage
All products should be used as instructed.
We are not responsible for adverse reactions if products are used incorrectly or against advice.
Results may vary from person to person.
Always perform a patch test 24 hours before using any product.
3. Orders & Payments
Orders are only confirmed once payment is received.
Prices may change at any time without notice.
We reserve the right to refuse or cancel orders if fraudulent activity is suspected.
Payments are handled securely through trusted third-party providers. We do not store payment card details.
4. Shipping & Delivery
Delivery times may vary depending on location and courier delays.
We are not responsible for delays caused by external factors (couriers, weather, strikes, etc.).
Please ensure your delivery details are correct — we are not liable for items sent to an incorrect address provided by the customer.
5. Returns, Refunds & Exchanges
Due to the nature of cosmetics and personal care products, we cannot accept returns or issue refunds unless:
The item arrives damaged, or You receive the wrong item.
In such cases, you must contact us within 48 hours of receiving your order with clear photo evidence.
We do not offer refunds for:
Change of mind
Used products
Mistakes caused by incorrect information given at checkout
6. Allergies & Sensitivities
It is the customer’s responsibility to check all product ingredients before use.
We are not liable for allergic reactions. Always patch test before applying.
7. Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Tanners by Robyn is not responsible for any loss resulting from misuse, failure to follow instructions, or unauthorised alterations of products.
8. Marketing & Promotions
Discounts, giveaways, and promotions may change or end at any time.
Giveaway winners must follow all entry rules.
In the event of suspected manipulation or fake entries, we reserve the right to disqualify participants.
9. Intellectual Property
All content on our website and social media — including logos, images, designs, graphics, and text — is the property of Tanners by Robyn.
You may not copy, reproduce, or use any content without permission.
10. Privacy
We protect your personal information in accordance with our Privacy Policy.
By using our website or purchasing from us, you consent to the collection and use of your data as described there.
11. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of our website and products means you accept any changes.
12. Contact Us
If you have any questions about these Terms & Conditions, contact us at: